Refund Policy

1. Overview

Silk & Spark offers a mix of physical goods, digital AI readings, expert consultations, and subscription memberships. Refund eligibility differs by product type. This policy supplements Section 6 of our Terms of Service.

2. Physical Products

Full refund within 30 days of delivery for unused items in original packaging.
Return shipping paid by the buyer unless the item arrived damaged or incorrect.
Approved refunds credit the original payment method within 5–10 business days.

3. Digital AI Readings & One-Time Reports

AI-generated astrology analyses, tarot spreads, and fusion reports are non-refundable once delivered, because the service is rendered immediately and the result cannot be returned.

If an AI generation fails due to a technical error on our side (e.g. Edge Function outage, empty response), credits are automatically restored to your account. If this did not happen, contact support@silkandspark.com within 7 days with your reading ID.

4. Expert Consultations

Reschedule up to 24 hours before the session at no cost.
Cancellations inside 24 hours forfeit 50% of the booking fee.
No-shows are non-refundable.
If an expert cancels or does not join, you receive a full refund or free rebooking.

5. Subscriptions & Memberships

First 7 days after renewal: prorated refund for the unused portion on request.
After 7 days: subscription remains active until the end of the paid period; no further refund issued.
Cancel anytime via Dashboard → Membership. Cancellation stops future renewals.

6. Yearly Forecast & Premium Unlocks

Yearly forecast purchases and one-time premium unlocks are treated as digital services (Section 3) and are non-refundable once the full report is generated. Refund requests submitted before the full report is viewed will be honored within 7 days of purchase.

7. How to Request a Refund

Email support@silkandspark.com from the address on your account.
Include the order ID and reason for the refund.
For physical goods, attach a photo of the unused product.
Expect a response within 2 business days.

8. Chargebacks

Please contact us before initiating a chargeback with your card issuer. Unauthorized chargebacks may result in account suspension until the dispute is resolved.

9. Contact

Questions about refunds: support@silkandspark.com