1. Introduction
Welcome to Silk & Spark ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
Personal Information
- Name and email address when you create an account
- Birth date, time, and location for astrology services
- Payment information when you make purchases
- Shipping address for physical product orders
- Communication preferences
Automatically Collected Information
- Device information (browser type, operating system)
- IP address and approximate location
- Pages visited and time spent on our site
- Referring website or source
3. How We Use Your Information
We use the information we collect to:
- Provide personalized astrology and tarot readings
- Process transactions and send related information
- Send you newsletters and promotional communications (with your consent)
- Respond to your comments, questions, and support requests
- Improve our website and services
- Detect, prevent, and address technical issues or fraud
4. Information Sharing
We do not sell your personal information. We may share your information with:
- Service providers who assist in our operations (payment processing, hosting)
- Expert consultants you choose to book sessions with
- Law enforcement when required by law
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet can be guaranteed to be 100% secure. We encourage you to use strong passwords and to be cautious about what information you share online.
6. Your Rights
Depending on your location, you may have the following rights:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for marketing communications
- Data portability
7. Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
9. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us at:
Email: privacy@silkandspark.com